Gaya APA

Heil, G. (1994). Leadership and The Customer Revolution: the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality . New York: John Wiley & Sons, Inc.

Gaya MLA

Heil, Gary. "Leadership and The Customer Revolution: the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality". New York: John Wiley & Sons, Inc, 1994. Psikologi S-1.