Gaya APA

Carlaw, P. (1999). The Big Book of Customer Service Training Games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers . New York: McGraw-Hill.

Gaya MLA

Carlaw, Peggy. "The Big Book of Customer Service Training Games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers". New York: McGraw-Hill, 1999. Psikologi S-1.